References
Framework for institutional network of health and social services for the development of food policies adapted
- Building on a healthy diet: A question of quality (French only)
The code of ethics
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The CSSS de Laval code of ethics has been developed in accordance with the requirements of the Act respecting health services and social services (AHSSS). It is mainly based on the values adopted by the Board of Directors of the CSSS de Laval in November 2008, following extensive consultation with its users and all of its personnel.
 - This code of ethics presents the users' rights and summarizes the behaviours expected from anyone working within the CSSS de Laval.Â
Corporation de développement communautaire de Laval
Conseil pour la protection des malades and Fédération des comités des usagers et de résidants du Québec
Gouvernement du Québec
- The complaint examination system - Improving the quality of services is our constant concern ! (PDF)
- Lignes directrices relatives au comité de vigilance et de la qualité et au commissaire aux plaintes et à la qualité des services dans les agences de la santé et des services sociaux, (Reference Framework for the vigilance and quality committee and quality and complaints commissionner in health and social services agencies, mai 2006 (French version only) (PDF).
- Programs and services for seniors, 2010-2011 (PDF).
- General provisions of residential and long-term care centre and explications about human resources in users'committe and in-patients' committee (PDF).
La revue de l'innovation
Le Protecteur du citoyen
- Loi modifiant diverses dispositions législatives en matière de santé et de services sociaux afin notamment de resserrer le processus de certification des résidences pour personnes âgées (An Act to amend various legislative provisions concerning health and social services in particular to strengthen the certification process for nursing homes), septembre 2011 (French version only) (PDF).
- Rapport final. Intervention à la résidence Le 1313 Chomedey résidence pour personnes âgées (Final report. Intervention at Le 1313 Chomedey, nursing home), octobre 2010 (French version only) (PDF).
- Sondage réalisé auprès de parents d'enfants âgés de 7 ans ou moins et présentant un trouble envahissant du développement (TED) aux fins de l'étude du Protecteur du citoyen portant sur les services gouvernementaux qui leur sont destinés, (Survey of parents of children aged 7 years or less, having a pervasive developmental disorder (PDD) for the study of the Public Protector on government services intended for them) octobre 2009 (French version only) (PDF).
- Special ombudsman's report on Government Services for Children with Pervasive Developmental Disorders (PDF).
The Users'Committee has prepared articles about different subjects to keep you informed.
- Family â Children â Youth Services (PDF)
- Seniors and people with autonomy loss related to ageing services (PDF)
- Men Health Services for adults (PDF)
- Tips to stay in good health (PDF)
- I don't feel good. What should I do? (PDF)
- Immunization: to protect your close relations' health and yours! (PDF)
- Health and well-being: a collective and constant engagement (PDF)
- Tips to be well prepared for a medical appointment (PDF)
- Taking a deep breathe is not always easy! (PDF)
- What explains the long wait at the emergency room? (PDF)
- To stay autonomous and healthy as long as possible (PDF)
- Because parents aren't super heroes! (PDF)
- Support resources for informal cargivers (PDF)
- CSSS de Laval food policy PDF
Please note that some information and phone number may have changed since the publication of these articles. You are invited to contact the Users'Committee for any question.
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